How to Book?

You can book your Indian Airlines ticket by ringing up or visiting any IA booking office or approved travel agent in India and approved General sales agents of Indian Airlines and interline partners abroad.

When you make a reservation on an Indian Airlines flight, the time limit by which you much purchase your ticket would be indicated.

If you are wait-listed on a fully booked flight, the airline will call you up on your contact number as soon as your reservation is upgraded from the wait-list (against cancellations that may follow).

If a ticket is not purchased or presented for endorsement before the expiry of the indicated time limit, the reservation is automatically cancelled by the reservation system.

You can buy ticket by Cash/Credit Card/Debit Card(MAESTRO and VISA ELECTRON)

Where to book?

Each IA domestic and international stations has Booking Offices.

Besides, there are eight off-line stations, which have our booking offices also.

At the four major metros, i.e. Delhi, Mumbai, Calcutta and Chennai, there are multiple booking offices including one that works round the clock.

The airline has nearly 1600 approved travel agents all over India and General Sales Agents at the foreign stations, who are always available for ticketing. Reservations can also be made abroad through other IATA airlines, who are IA interline partners and through their approved travel agents as well.

What you must indicate while booking?

When you make a booking with Indian Airlines, you must indicate all your contact numbers. This should include your residence, business and mobile numbers, as well as, the numbers where you can be contacted at all points of your itinerary.

This will help the airline inform you in case of any flight delay or change of schedule.

Whoever is booking the ticket on your behalf must indicate your desired meal preference. On many occasions, the correct meal preference is not indicated, through ignorance or lack of attention. While uplifting food for any flight. Indian Airlines goes as per the indicated vegetarian/non-vegetarian ratio of the booked passengers any subsequent change, therefore, upsets the balance.

Of course, extra meals of both types are put on board but sometimes even these are not enough to take care of the variation.

Please do indicate any assistance required at the airport. IA offers assistance to all passengers who require special handling -wheel chair, stretcher or assistance of unaccompanied minors, etc. If you or any passenger being booked by you require any special assistance at the airport, please indicate it when you make the booking to ensure the service is provided.

As part of the effort to increase passenger convenience, now we do not levy any cancellation charge.

Also any changes in reservations are easy to make.

The reservation status is endorsed in the relevant column of your ticket. Our office, on the presentation of the ticket, the office will duly authenticate any change in the reservation status.

You may, however, make such changes on the telephone on a time-limit basis and get your ticket endorsed before the expiry of the time limit.

No-show charges

Although there are no cancellation charges for changes in reservations, No-show charges are applicable if a confirmed reservation is not cancelled at least one hour prior to departure.

No refund is permissible on No-show tickets. If you change your travel plan, please do inform IA office so that the seat can be utilized for another passenger or else a valuable air-seat goes unutilized, the airline looses revenue and a needy passenger is denied transportation.

Now, you can phone or fax your cancellation advice to our main metro booking offices and present your ticket for cancellation within 24 hours.

Tickets issued against cash

A refund can be obtained from any Indian Airlines station in India for tickets issued against cash.

Tickets issued by travel agents

However, we can't refund cash against tickets issued by travel agents. Such refunds can be obtained from the concerned travel agent.

Tickets issued against credit cards

Refund for the tickets issued against credit cards are made by IA offices through credit slips only. The amount will be credited to your account by the credit card organization subsequently.

All passengers are requested to keep safe custody of their tickets, as no refund is permissible against the lost cash value documents.

However, for international travel, where passport control is possible, duplicate tickets can be issued after completion of certain formalities.

Tickets issued against debit card

The passenger will surrender his/her ticket at IA counter and the amount would ve refunded to the passenger in cash.

The ticket holder should show the debit card against which the ticket was purchased so that the debit card number on the ticket is verified to ensure that the refund is being given to a bona-fide customer

Normal Cancellation Rules/Refund Adminstration Fee would apply The net amount would be refunded in cash

Domestic tickets

Our domestic tickets, issued on normal fares are valid for one year from the date of issue of ticket. International tickets International tickets are valid for one year from the date of travel on the first leg of journey.

Concessional tickets

Validity of concessional tickets may be different as governed by the rules applicable to that particular concession.

The itinerary of travel can also be changed with value adjustments.

Even tickets issued by IA travel agents can be re-routed at any of our office.

However, tickets issued by the airlines interline partners are generally not re-routed by Indian Airlines and may be referred only to the airline concerned.

Re-confirmation procedures

Our passengers are advised to reconfirm their return or onward reservations when they break their journey for more than 72 hours at any of the stations.

Failure to reconfirm at least 72 hours prior to departure may result in cancellation of the already confirmed space.

Re-confirmation is not necessary when the break in journey is for less than 72 hours.